Returns & Exchanges
At Bunnies By The Bay, we want your little ones to love their new friends, so we offer a 30-day return window for items in original condition. If your purchase doesn't bring a smile to your face, we are here to make things right with a simple and stress-free return process.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Pack with Care
Place the items in their original packaging, ensuring all tags are attached, and drop the parcel off at any authorized shipping location.
Receive Your Refund
After our team receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing